Rate increase

I have been a loyal customer for over 20 years. My rate for the Triple Play increased over 18% from this year, and over 10% from the last year. I talked with your retention rep, and he wouldn't offer me any discount. I have now shopped with other companies and found that I will be able to save over $100 a month by going them and actually getting more. You lost a good customer.

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XfinityThomasA

Official Employee

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3.2K Messages

6 hours ago

Thank you so much for sharing your feedback and for choosing us as your service provider over the years, user_o2el4j. We truly value your loyalty and don’t want to lose you as a customer. We’d really appreciate the opportunity to connect with you directly. If you’re open to it, we’d like to ask a few questions to better understand your current service needs and review any available cost‑saving options together. Our goal is to make sure your services continue to fit you well and provide the best value possible. Let's take a closer look together. If you could please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to look into this with you. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

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user_zvwox2

Visitor

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2 Messages

How do I send a message and ask to speak to someone from corporate Comcast.

Tonight at 5:30pm I spoke with an agent and he baited and switch me from legacy plan with 185+ channels down to a lesser plan with only 120 channels. I then called back to Comcast at approximately 6:30 PM spoke to representative Christine that explained the reason we could not get many of the channels is they where removed from our package and legacy plan was no longer available and comparable plan would cost me $329.00. Why in gods name would I pay more money when my complaint was the cost of my $295.01 bill??? My initial question for Jay was why did my bill go from 278.52 to $295.01. His answer was let me see if I can find discounts to help lower your bill. The initial cost he stated was $245.15 and then after some more deceptive tactics got it down to $184.55. I asked him several times if I would lose channels or service which he stated NO. Only after speaking with Mario the supervisor did it also come to light that he set us up for a slower internet. Never did he review what our current plan was, legacy, to what he changed us to. This even after I asked with my wife as a witness if any of our channels would be lost and assured by Jay that we would not lose any of our services (I do have his employee ID number given to me by the supervisor) as BP-JHERNA861.

Shame on me for not asking and also shame on me for not reading the initial agreement.

I have reported this to the Attorney Generals office of Pennsylvania and also plan to file a complaint with consumer protection agency about deceptive and fraudulent practice (bait and switch) of a 67 year old consumer and long time Comcast customer of this agent, Jay, which both Christine and Mario agree is not tolerated at Comcast. WE SHALL SEE.

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4 hours ago

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user_zvwox2

Visitor

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2 Messages

5 hours ago

How do I send a message to corporate Comcast bout fraudulent activity of one of your employees

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Customer Service

user_o2el4j

Rate increase

XfinityThomasA

user_zvwox2

user_zvwox2

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