2 Messages
Rate increase of 80% followed by horribly rude support experience over phone.
Rate increase of 80%, yet a new customer at the same address and with the same service as I have can a low and affordable rate locked in for two years. I called the support line and was rudely told in the following sequence:
1. There are no retention offers and we'll happily cancel your service.
2. Actually there is a retention offer but it's just a $5 discount when my rate was raised by over $59/month.
3. I am not a new customer, only new customers get the good deals, take it or leave it.
Honestly I wish I would have recorded the call so I could have evidence of how poor this interaction was and upload it to YouTube for the whole world to see. There is a reason cable companies have such awful reputations.
Has anyone had a good experiences with T-mobile home internet? Guess it's time for me to try out some alternatives.
XfinityRay
Official Employee
•
2.9K Messages
1 year ago
Good evening, @frustrated_user1. I apologize that you had a frustrating experience when trying to look at new promotions and go over the billing. We never want that to happen and are happy to help you right here. We will also send feedback about your previous interaction so that can be looked into further by the proper channels.
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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