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tvschrag
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Monday, April 14th, 2025 2:32 PM

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Rapid Price Increases with No Warning

In March 2022, my monthly bill was for $33.99.  In January 2023, that increased to $58.  In January 2024, it increased to $78, and just one month later, to $84.  Another $5 increase in 2025.  $5 increases are understandable, but $30 and $20!? That's unconscionable. 

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6 months ago

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XfinityQuemekia

Official Employee

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1K Messages

1 year ago

Hello @tvschrag I hope you're having a great day. We are glad to see you here on Xfinity Community Forums. I completely understand your concerns with your bill, as I am one to try to keep my bills within my budget. Keep in mind when things like this happens, it's usually a result in a promotion ending. When you're on a promotion you can always view your bill, and it will let you know how much of a discount you are receiving as well as the final date you will receive it. You can also find out any information regarding upcoming price increases on your bill. If you do online billing, you'll see that information by viewing the PDF version of your bill. Hope this helps.

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user_p9hlgn

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1 Message

6 months ago

My $25 / month bill went up unexpectedly (I did not get a notice but also did not look at any fine print - there was no information or date shared for a promotion ending when logging in or viewing bills. The new bill this month is $95! That was a big, unexplained jump and I will be looking around for other options. 

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XfinityRay

Official Employee

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3.8K Messages

Hello, @user_p9hlgn! Thanks for reaching out about your promotion ending. If you check the PDF or downloadable statement before that ended, you will see the details of the promotion and what date it ends. If it ended in September, check the August statement. It is in green writing, just under your package cost on page 3. We are happy to take a look and see what promotions are available. We like things at your fingertips so you can also look at plan options and make changes by signing in at our handy Plan Builder, https://www.xfinity.com/planbuilder. 

 

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6 months ago

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