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user_5b5bti
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Monday, July 15th, 2024 7:12 PM

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Random unstable internet

For several months now I have been having issues with the reliability of my internet. It will randomly drop, or have high jitter or random packet loss. This will go on for a while randomly for 30+ minutes or even longer, then eventually it may stabilize or go back to doing that again. I have checked my equipment and tried restarting them but its clearly a comcast issue. Just like 20min ago my internet dropped altogether for a minute or two, its hard to even try to play games online in this conditions as the connection isn't reliable. I tried looking for a phone number to contact for technical support, but its impossible these days as it seems companies just want to fop you off to some automatic bot that won't let you talk to an agent, so I come here as I seem to have no other avenue to contact support.

Question

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Updated 

11 months ago

114

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XfinityMartyR

Official Employee

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2.1K Messages

11 months ago

 

user_5b5bti  Thanks for reaching out about your internet connection concerns! Do you have your own modem, or are you using our Xfinity Gateway? Also, with connection drops the first thing we want to check is the cable connection from the wall to your modem. You will want to ensure each connection is finger tight. Here are some more helpful things to check: How to Troubleshoot Your Xfinity Internet Connection

 

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user_5b5bti

2 Messages

Hi Marty,

I have my own modem (MB8611) and router (asus RT-AX86U). Both are good quality equipments.

I've checked all the usual steps including the connections, restarts, cables, etc however this happens as well thru wireless and on a different computer.

11 months ago

0

XfinityMartyR

Official Employee

 • 

2.1K Messages

Thanks for the additional information, user_5b5bti. Let's take a closer look at your connection status, signal levels, and overall network heath to your location. Please send us a direct message! 

 

To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

 

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11 months ago

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