ADCJ's profile

New Poster

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2 Messages

Fri, Sep 25, 2020 2:00 PM

Random service cancellation

I recently moved into a new home and was recommended Xfinity by a friend for the area. It was an easy setup and I had no problems getting into it, I however received a email not even 3 days into my service. Notifying me that I had canceled my service for internet, of which I most certainly did not. I don’t know if this a normal problem for xfinity users or not. But I’d be really grateful for some help with finding out how to rescind that cancellation order, it is very disappointing.

Responses

ComcastMorgan

Official Employee

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2.5K Messages

7 m ago

Hi, ADCJ. So sorry to hear about what happened with your order. That is definitely odd and unusual! I can take a look and see what I can do to help. Please send me a PM and we can continue from there.

 

To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.  

 

Thank you!

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New Poster

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2 Messages

7 m ago

Bit late to answer but I guess I might as well say what ended up happening, I had moved into my new home to live with my elderly father to take care for him. And not a month into living there he passed away, I then proceeded to put my own internet plan in place, because of course I can’t pay for my dead fathers. Not even five days into having service my internet was cancelled. The reason being that there was a past service with my surname so Xfinity assumed that it was only natural to cut my service and force me to pay for my dead fathers debt. It was a very disrespectful and disheartening thing to deal with. I honestly didn’t expect Xfinty to force their customers on these things.
Again

Expert

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25.6K Messages

7 m ago


@ADCJ wrote:
Bit late to answer but I guess I might as well say what ended up happening, I had moved into my new home to live with my elderly father to take care for him. And not a month into living there he passed away, I then proceeded to put my own internet plan in place, because of course I can’t pay for my dead fathers. Not even five days into having service my internet was cancelled. The reason being that there was a past service with my surname so Xfinity assumed that it was only natural to cut my service and force me to pay for my dead fathers debt. It was a very disrespectful and disheartening thing to deal with. I honestly didn’t expect Xfinty to force their customers on these things.
Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.  

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Official Employee

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2.5K Messages

7 m ago

Good morning, ADCJ. We extend our deepest condolences to you and your family. We know this must be a tough time and we're very sorry to hear about what happened with the accounts on top of that. We want to make things right, please send me that PM so I can further assist. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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