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Visitor

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2 Messages

Wednesday, June 14th, 2023 3:59 PM

Closed

Raised cable box on my driveway

There is a raised cable box on my driveway blocking my RV access. 
I’m being told that they can’t move it since it has an amplifier in it.

Im asking if they can shift it a foot and a half and they are saying no.

To be continued!!😡😡

Official Employee

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1.4K Messages

2 years ago

Hi @user_ae762a. Our cable lines are hung within specifications and can not be raised due to other owners of the poles. Our amplifiers are set in place per guidelines. My apologies for this.

Visitor

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2 Messages

@XfinityBilly​ 

it is an underground box with a raised cover there are no poles in my neighborhood, since they’re saying it can’t be moved then maybe should pay my monthly fee to store my RV offsite then.

Official Employee

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1.4K Messages

Thanks for the clarification. Our cable lines and boxes run with coordination of easement laws that allow us to have our lines there. Unfortunately, we would be able to move the box.

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