Skip to main content

    Support

    Offers

U
user_9ww9kr
1st Reply

Visitor

 • 

4 Messages

Wednesday, April 23rd, 2025 6:32 PM

Raise Drop Request

Need to report a down cable that is a trip and mowing hazard.  It is for a neighbor that is disabled.  Cable comes off the road at [Edited: "Personal Information"] but services the address at [Edited: "Personal Information"]

Question

 • 

Updated 

17 hours ago

11

1

0

This post was created from this comment on different post
XfinitySara

Official Employee

 • 

1.6K Messages

22 hours ago

Hey there, @user_9ww9kr! Thank you for leaving a comment with similar concerns on this user's post. We've converted your comment into its own post in order to ensure swift and proper handling of this particular issue. And not to worry, you're in great hands with our Digital Care Team! We're great to work with since we can typically escalate these types of concerns with a ticket for our field team. First, to confirm, are anyone's services affected by this line being down?

4

0

user_9ww9kr

Visitor

 • 

4 Messages

Service is affected when it rains and wind blows strong. It is a main cable which is metal and about 3/4" in diameter.  The line has been on the ground since hurricane Helene but has a temporary cable attached from the cable to the house and part of that cable is on the ground also.

Like

Reply

19 hours ago

0

XfinityJohnG

Official Employee

 • 

1.6K Messages

Thank you very much for the clarification @user_9ww9kr. I will be happy to look further into that from here. Could you send me a direct message with the full name and complete address for your service? 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

19 hours ago

0

user_9ww9kr

Visitor

 • 

4 Messages

John.....I tried to send a direct message but when I tried to create, XfinityJohnG did not show up in the list and thus would not let me send.....not sure I am doing the direct messaging correctly!

Like

Reply

17 hours ago

0

user_9ww9kr

Visitor

 • 

4 Messages

Can I direct message you by clicking on your name in the post  above?

Like

Reply

17 hours ago

0

forum icon

New to the Community?

Start Here