Visitor
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2 Messages
Racist technician
I had a technician planning to come. He called 30 minutes before and said I have to go to store to fix my problem. I tried to explain the problem and he threw racist rants at me and hung up and cancelled the appointment
Here's the kicker. I called customer service and offered to share evidence in text messages that he was erasing them. I even gave them his number. They refused to take it and said someone will call me. No one did.
so, I got called out as a dumb foreigner. Xfinity didn't even check. I'm taking action as I have evidence but am sending this so you all know what you're dealing with if you have other options
XfinityEricB
Official Employee
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2.3K Messages
18 hours ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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