4 Messages
Questions regarding plan upgrade
I was looking at Xfinity's "5-year price guarantee" and have a few question, can someone help me with them? Thanks!
- The webpage says "Xfinity Mobile Unlimited line included for 1 year", how do I get this after signing up the Internet? I am using a non-Xfnity cellular plan, will there be an option for me to port in my number?
- For Internet I am currently using my own cable modem on an old Xfinity plan, if I select Xfiniy gateway while placing order, will the gateway come in the Starter kit?
- Once I receive the gateway, I replace the old modem with the new gateway and activate it via Xfinity app, is that it? Do I still need "professional installation"? I don't want someone to come into my house checking the ports in the rooms.
EG
Expert
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113.1K Messages
3 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRoberto
Official Employee
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1.9K Messages
3 days ago
Hi there and welcome to Comcast! Thank you so much for reaching out to us regarding your account concerns. You are in the right place and we are happy to assist you today.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
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