Questions about Universal tickets

Thanks for reaching out about our awesome membership benefits @smodowd1990! I love seeing our customers share the excitement of Xfinity Rewards. If your sweet friend is able to reach out to us separately, we would be more than happy to look into this for her! Once we're able to securely access her account, we can jump right in to review her benefit eligibility. In the meantime, she can also easily double-check all the details and specific guidelines on her end by viewing the terms and conditions right inside her rewards dashboard.

The concern is not "Xfinity App" help related. Topic moved here to the proper help section.