Questions about my bill

I need to speak with a live agent about my bill. I turned in my equipment but I'm still getting charged monthly

Responses

XfinityAlfonso

Official Employee

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1.6K Messages

7 months ago

Hello there user_r1yey1 there are several ways to reach us practically anytime. Our main number at 1-800-XFINITY(934-6489) is the best way to reach us 24/7. Here on our Forums, we're available to talk using the steps below.

Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and I'll be happy to help.

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user_o4na3z

1 Message

3 months ago

I stopped my service but I still need my email to be alive please

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XfinityEricB

Official Employee

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2.1K Messages

user_o4na3z Your email will remain active after closing an account as long as you need it. The only condition to keep it active is to access it at least once every 90 days.

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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3 months ago

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Customer Service

user_r1yey1

Questions about my bill

XfinityAlfonso

user_o4na3z

XfinityEricB

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