Visitor

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3 Messages

Monday, September 8th, 2025 12:10 AM

Questions about my account [Edited]

Can someone direct me to a phone number to call a leader because I have some serious questions to ask about my account?

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Official Employee

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2.5K Messages

2 months ago

Greetings, @amanda_1! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about your account. You have definitely come to the right place for assistance.

 

Can you tell me a little more about what's happening, so we can get you pointed in the right direction? Are your concerns billing related, service or performance related, or is something else going on? Is this concerning your Xfinity Residential services like TV and Internet, or did you have questions about Xfinity Mobile? We will make sure you get the help you need.

Visitor

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3 Messages

Are you an official employee?

Official Employee

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2.7K Messages

amanda_1 Correct! Anyone of us with a user ID that starts with Xfinity and under says Official Employee, we are all Corporate-level Xfinity support Experts and are happy to help make sure you are taken care of.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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