dnbeven's profile

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Thu, Dec 10, 2020 4:00 PM

Questionable e-mail from Comcast


I received a questionable e-mail from Comcast telling me to log into a webmail account due to Comcast changing the e-mail system.  When I click on the link it open a new tab asking for my e-mail and password to verify my e-mail account.  Is this a valid e-mail?

Thank you,




Gold Problem Solver


22.4K Messages

6 m ago

It's a phishing email, a scammer attempt to steal login and account information.


If you check your email with Comcast's Xfinity Connect webmail ( https://connect.xfinity.com/ ), look for the XFINITY Verified Email logo next to any message that claims to be from Comcast/Xfinity (see https://www.xfinity.com/support/articles/comcast-verified-email ). If the logo is missing when you view the message in webmail, the message is not from Comcast. Unfortunately, AFAIK the logo is not present when you view one of their messages in an email app or program, not in even Comcast's own email app. It's only visible when you use their web email site.

Samples of recent phishing messages can be found at https://internetsecurity.xfinity.com/help/alerts/ under "Top Phishing Scams".

To report a scam email to Comcast, follow the "Report Spam and Phishing Emails" link on https://internetsecurity.xfinity.com/help/report-abuse/ and scroll down to the "Report Phishing Emails" section.

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