Question regarding refund

I called last month to request a cancellation for the service that was mistakenly linked to my account. I want to confirm whether that incorrect address has been fully disconnected from my account. Additionally, could you please let me know when I can expect my refund for the charges made without my authorization? Based on my billing statements, the incorrect charges for October and November add up to about $80. Could you confirm the exact amount that will be refunded and when I can expect to receive it?

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XfinityDilary

Official Employee

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2.9K Messages

13 hours ago

Thanks for posting on our Community Forums for assistance with your account and refund concerns, user_wgrxw0. We can help get to the bottom of this! Could you please send our team a Direct Message with your name and service address? Our team can take a further look.

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

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user_wgrxw0

Question regarding refund

XfinityDilary

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