@user_9ercse Thank you for taking the time to reach out to us here on our Xfinity Forums. I know it's concerning to see an unexpected increase in how much data was used. Has anything changed in your home for what is using the internet? Any guests or increase in video streaming or online gaming?
Are you using your own modem or our Xfinity gateway? The more information you can provide the better we will be able to assist you.
XfinityBillie
Official Employee
•
3.6K Messages
1 year ago
@user_9ercse Thank you for taking the time to reach out to us here on our Xfinity Forums. I know it's concerning to see an unexpected increase in how much data was used. Has anything changed in your home for what is using the internet? Any guests or increase in video streaming or online gaming?
Are you using your own modem or our Xfinity gateway? The more information you can provide the better we will be able to assist you.
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