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user_mcqkvj
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Monday, September 29th, 2025 5:21 PM

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Question regarding an agent asking for SSN and DOB

Yesterday, I spoke with a Xfinity representative about Xfinity Mobile, and they asked me to submit my Social Security Number and Date of Birth via the following link: https://iguard-po-1pp.slb.comcast.com:9443. I provided the requested information, but I'm now feeling uneasy and concerned about the legitimacy and security of that link. Could you please verify whether it is a secure and authorized Comcast/Xfinity portal?

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6 months ago

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XfinityMarcus

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2.1K Messages

6 months ago

user_mcqkvj thank you for using the Xfinity Community Forums page to reach out today. I understand that you have a question regarding sending over your information. I can confirm that your information is safe and the reason we use iGuard is to prevent your information being provided directly to representatives. 

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user_mcqkvj

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Thanks for confirming. I asked because that link does not look official 

6 months ago

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XfinityMarcus

Official Employee

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2.1K Messages

user_mcqkvj I can certainly understand having a bit of hesitation, especially with anything that involves your personal information. Were you able to get signed up for Xfinity Mobile?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

6 months ago

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user_mcqkvj

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6 months ago

Also, can you please tell how to get the transcript with agent mailed to me?

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