Question on rescheduled appointment

user_znvz66, Hi there! Thanks for taking the time to contact XFINITY over our forums page. I can understand the inconvenience caused by that no-show to today's appointment or with that call getting disconnected. I am sorry to learn about this experience. Youv'e reached the right support channel. We are a team of experts who are happy to speak with you and help over social media. To get started, please send us a direct message with your first/last name and full address so we can ensure we pull up the correct account to take a look at what's going on. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.