minhn112's profile

Regular Visitor

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15 Messages

Thursday, April 24th, 2025 7:04 PM

Question about upgrading

Hi, 

I am thinking of upgrading my internet speed, and I have some questions about the online promos on the website.

Thanks,

Official Employee

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1.6K Messages

1 day ago

Hey minhn112, sure thing! What are your questions? 

 

Regular Visitor

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15 Messages

I am seeing some plans with no term contract for $45–$75 a month, and the plans with 1 year contract is more expensive. I want to check if what I am seeing is correct.

Thanks

Official Employee

 • 

1.7K Messages

@minhn112 - Thanks for reaching out regarding your interest in upgrading your service. I know how important it is to maintain the level of service you need while managing a budget, and would be happy to help however I can! There are a few ways to confirm what's available. You may check out our Plan Builder. You may also try shopping Xfinity Deals online (just make sure to click "Sign in here" first), or simply log in to My Account and you can manage your services that way! 

 

We recommend starting online if possible since some promotions are exclusively offered online-only :) Otherwise, our team typically has access to the same options you see while logged in to your account. And keep in mind that you don't always need to make any "changes" other than selecting the same service(s) you already subscribe to, in order to see any applicable promotional rates being offered. You may just not see the total estimated monthly bill until you proceed to the order summary (before approving any changes and placing your order). Please let me know if this helps! 

 

And if you still need assistance, our team remains here, awesome to work with because we can always double-check your options if you run into any trouble online.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Regular Visitor

 • 

15 Messages

1 day ago

Yes, I can see some good offers on my end but I want to check if you guys have access to better offers. Can you check if I can get the 600mbps plan with free xfinity equipment? Thanks!

Official Employee

 • 

1.6K Messages

Sure thing! If you could please send me a [Modmail]message and include your full name, the name on the account (if different), and the service address associated with your account, we can get started anytime.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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