Visitor
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1 Message
Question about Service
I had a recent experience at two local Xfinity stores and need to share with Executive Management. I'd rather not post openly on the Forum since I have personal names included. Where can I send my notice? (7/30/26)
Community Best Answer
XfinityPaula
Official Employee
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2.2K Messages
22 hours ago
Hi there! Thank you for reaching out to us on our Xfinity Forums. You came to the right place for help. I would be happy to help bring your experience to our leadership teams. Since you will be sharing name and location specifics I ask that you send us a direct message please.
Here are the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start new conversation" (pencil and paper) icon
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
How to: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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