Question About Promotional Email I Received

I got an email today talking about benefits for Diamond Member benefits (email is dated today, 4/30/2026) that I'm not understanding. One part of it says, and I'll copy and paste it here:

New! Gaming perks

$10 off games from GameStop
Enter for a chance to win a Herman Miller gaming chair

Plus more exciting perks!

See your benefits >

But when I click on the "See your benefits" link, the only thing showing up under gaming is the sweepstakes for the gaming chair, nothing about $10 off games from GameStop. What is going on?

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XfinityCarolyn

Official Employee

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183 Messages

16 hours ago

@OldeFatGuy, Thanks for reaching out to us regarding your Diamond Xfinity Membership. I would be more than happy to assist you today and take a look at your account. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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OldeFatGuy

Contributor

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182 Messages

@XfinityCarolyn When I click on the DM icon the cursor just spins constantly, never showing the page. I left it for literally minutes, not seconds. Cursor never stops spinning. Besides, there is another poster who has already confirmed s/he is seeing it also (look right below this response), so I don't think it's a personal thing with my account. It appears your email promotional claims aren't matching up with your actual website. That would be true for everyone if true, and easily verifiable without going to DM. But, as I said, it won't let me DM at all. The cursor just spins without ever stopping.

(edited)

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15 hours ago

0

U

user_puvlza

Visitor

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1 Message

16 hours ago

I’m having the same issue, the $10 off won’t show up under my gaming perks or through the link in the email

7

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OldeFatGuy

Contributor

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182 Messages

14 hours ago

I'll post a screenshot if that will convince you. Here:

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XfinityCarolyn

Official Employee

•

183 Messages

Are you accessing the information from the Xfinity App or on our website? If using the app, please sign out, uninstall, and reinstall the app. Is using a computer, please restart the computer.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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14 hours ago

0

Customer Service

OldeFatGuy

Question About Promotional Email I Received

XfinityCarolyn

OldeFatGuy

user_puvlza

OldeFatGuy

XfinityCarolyn

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