Question About Promotional Email I Received

@user_puvlza, thanks for reaching out on our Forums page. I'd love to do everything I can to assist with your Xfinity Membership offer. Please send a direct message including your full name and service address, and we can get started anytime.

How to Send Us a Direct Message:

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
3. Click the "New message" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

@XfinityAbel​ Please see my response to XfinityCarolyn.  Is there something wrong with DM at the moment?

@OlderFatGuy, please try the link again. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
 
Here are the detailed steps to direct message us:
 
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

@XfinityCarolyn​ I quite LITERALLY just got out of the shower.  I left it on that page spinning, thinking maybe it would eventually load.  IT IS STILL SPINNING.

It will NOT let me go to that page.  And please, explain to me why it would be something specific to my account.  Are there different tiers to being a Diamond Mmber?  If so, then just explain that and perhaps that explains it without having to access something that I clearly can NOT access.  

Quite a system you've got here, when a customer has a legitimate question about perhaps nefarious marketing, refuse to answer without sending them to a link that does not work.  The cynic in me wonders if it's intentional.  No, what am I saying.  ALL of me wonders if it's intentional.

Are you accessing the information from the Xfinity App or on our website? If using the app, please sign out, uninstall, and reinstall the app. Is using a computer, please restart the computer.