Question about Peacock....................

I cancelled Peacock about a month ago because I couldn't afford it, and don't really watch that much programming on it, and didn't like the price increase. I got all the confirmation emails that it was cancelled, and the last date was June 28th, but several of the shows/programs on Peacock are still listed as free. How do I know if I'm going to be charged for this or not? I tried calling Xfinity, but they hung up on me. That's the second time I tried calling the Xfinity number and was hung up on before I could get a live operator. I also tried the assistant, but that was useless. I really don't want to be charged for something I cancelled, whom do I talk to? I'm sick of getting poor service from Xfinity. Could someone please answer my question? Thanks.

Responses

XfinityAngie

Official Employee

•

1.9K Messages

1 year ago

kissfreak1975-, Thank you for reaching out to Xfinity Support. You should be able to check your billing statement to see if you are being charged or not. If it is showing that it is canceled, you are good. Keep in mind that we do bill 30 days in advance. If you would still like us to look it over with you,

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here's the detailed steps to direct message us:

Click "Sign In" if necessary

Click the "Direct Message” icon (upper right corner of this page)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in thetoline and select "Xfinity Support" from the drop-down list

Type your message in the text area near the bottom of the window

Press Enter to send your message

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kissfreak1975-

Question about Peacock....................

XfinityAngie

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