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Saturday, May 13th, 2023 12:18 AM

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Question about e-mail

Hi. 
I’d like to know if [Edited: "Personal Information"]nity.com is a legitimate e-mail address, as I received a message from that address, and doubt its authenticity. 

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2 years ago

... I’d like to know if [Edited: "Personal Information"]nity.com is a legitimate e-mail address ...

Even if the address is a valid one it doesn't prove anything, because it's very easy for scammers to fake the "From:" email address. If you check your email with Comcast's Xfinity Connect webmail (https://connect.xfinity.com/) look for the XFINITY Verified Email logo next to any message that claims to be from Comcast/Xfinity. Note that anyone can insert an XFINITY Verified image in the body of an email, so it's important to note not only the presence of that image, but that it is in the correct locations:

  • preceding the email subject line in the list of emails
  • above the subject line when the email is opened.

See https://www.xfinity.com/support/articles/comcast-verified-email for examples of valid logo placement. A logo in the body of the email does not count.

If the logo is missing when you view the message in webmail, the message is not from Comcast. Unfortunately, AFAIK the logo is not present when you view one of their messages in an email app or program. It's only visible when you use their web email site.

Samples of recent scammer phishing messages can be found at https://internetsecurity.xfinity.com/help/alerts/ under "Top Phishing Scams".

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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