1 Message
Question about appointment
I have an appointment scheduled for Monday, July 8. My modem, which I own, may have gone bad. Can the technician bring and install a new Xfinity modem?
1 Message
I have an appointment scheduled for Monday, July 8. My modem, which I own, may have gone bad. Can the technician bring and install a new Xfinity modem?
XfinityJamesC
Official Employee
•
2.1K Messages
10 months ago
Greetings, @user_jtpmbr! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about your upcoming appointment. You have definitely come to the right place for assistance.
If your service call tomorrow is related to internet or connectivity issues, the technician should have a replacement modem available. If your appointment was related to something else, like an outside repair of the service line or pedestal, then we may need to schedule a different type of appointment to address the connection issues.
If you like, we can follow up with you here after the appointment and make sure everything was taken care of. Would that be helpful?
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