Visitor
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1 Message
Question about an email [Edited]
Is this real?
It’s time to update your Xfinity account
Dear [Edited: "Personal Information"],
We emailed you last month to let you know about changes we are making to our Terms of Service and Privacy Policy. These changes are key steps towards creating what's next for our consumers, like you, while empowering them with transparency and controls over how and when their data is used.
in order to continue to access your Mailbox after Feb 22, 2025, you will need to Confirm you accept the Terms of Service.
[Edited: "bad link"]
If you do not want the new Terms of Service and Privacy Policy to apply to you, you will no longer be able to access your account from Mar 05, 2025. If you would like the contents of your email account, you may obtain a copy of your data by clicking here
Thank you for your time and cooperation.
Webmail Customer Service.
Comcast will occasionally send you service-related emails to keep you informed of service and billing updates, new benefits and features, and other changes to your account.
Please do not reply to this email, it is not monitored. If you'd like to contact us, please visit our website here.
Comcast respects your privacy. For a complete description of our privacy policy, click here.
© 2025 Comcast. All rights reserved.
All trademarks are the property of their respective owners.
Comcast Cable, One Comcast Center
1701 JFK Boulevard, Philadelphia, PA 19103
Attn: Email Communications
BruceW
Gold Problem Solver
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26.4K Messages
3 months ago
Such messages are almost always phishing/fraud. "Click here or lose your email" is a scammer classic. Comcast/Xfinity does not ask us to "update" our email accounts. This message is an attempt to steal your login and financial information.
If this arrived at a Comcast.net email address, check it with Comcast/Xfinity's Connect webmail (https://connect.xfinity.com/) and look for the XFINITY Verified Email logo. Note that anyone can insert an XFINITY Verified image in the body of an email, so it's important to note not only the presence of that image, but that it is in the correct locations:
See https://www.xfinity.com/support/articles/comcast-verified-email for examples of valid logo placement. A logo in the body of the email does not count.
If the logo is missing when you view the message in webmail, the message is not from Comcast. Unfortunately, AFAIK the logo is not present in email sent to a non-Comcast.net address, or when you view one of their messages in an email app or program. It's only visible when you view an email in their web email site.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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XfinityEricB
Official Employee
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2.2K Messages
3 months ago
To send the requested information in a private Direct Message ("DM") from any forums.xfinity.com page:
• Click "Sign In" if that prompt is visible
• Click the "Direct Messaging" icon above orhttps://forums.xfinity.com/direct-messaging
• On the DM page click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person"but don't do that.It won't work.
Instead, typeXfinity Supportthere. As you are typing a drop-down list appears.
• Select "Xfinity Support" from the list. An "Xfinity Support" graphic replaces the "To:" line.
• Type your message in the text area near the bottom of the window
• Press Enter or tap the>icon to send it
[Edited: "Updated DM information"]
(edited)
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