2 Messages
Put up downed wire
I have an appointment for a tech to put up a downed wire, BUT NO ONE EVER COMES!! It has been FOUR Days of a wire laying down across my driveway. Blocking the access!! Every day I call, Xfinity assures me someone is coming that day to put the wire back uP, but they don’t come and my appointment keeps getting pushed to the next day. I need someone with a bucket truck to come and fix this!!
XfinityKassie
Official Employee
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1.7K Messages
2 years ago
@user_cd12ac Good morning! Thank you for taking the time to reach out to our Community Forums Team for assistance with your down line. I can see how this would be frustrating, and understand the nature of the urgency to get it resolved as quickly as possible for safety reason. I'm happy to take a look into your appointment, and get this resolved for you today. To get started, can you please Direct Message your name, and service address?
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_cd12ac
2 Messages
2 years ago
FYI for anyone reading this with a similar problem: be warned - It is now day six and the wire is still down. All we are getting from customer service is empty promises that someone will come on a certain date and still no one comes! This is the worst customer service I’ve ever experienced
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