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user_mel9fh
1st Topic

2 Messages

Thursday, April 3rd, 2025 4:29 PM

pushy support

Please stop making your service people be sales people too.  Can we have at least some experience without a 45 min sales pitch and just resolve the ask I have?  I just had to end one because they would not accept no for an answer and I never got what I asked for.  Makes me want to leave your service.

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Updated 

1 month ago

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XfinityChristy

Official Employee

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2K Messages

1 month ago

 

user_mel9fh Hello, and thank you for reaching out via our Xfinity Community Forums. I sincerely apologize for the frustrating experience you had with our service representative. I completely understand your desire for a straightforward resolution to your issue, without a lengthy sales pitch. We absolutely value your time and understand how important it is to have your concerns resolved efficiently. It's not our intention for our service interactions to feel like a sales pitch, and I'm very sorry that this happened to you. I want to regain your trust and provide you with the service you deserve. Please let me know if I can assist you with any service or billing concerns. 

 

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user_mel9fh

2 Messages

I just wanted to upgrade my mobile plan to unlimited plus and instead got a 45 min sales pitch for trying to buy a new item.  If you can update my plan to unlimited plus is all I wanted.

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1 month ago

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XfinityChristy

Official Employee

 • 

2K Messages

I would be happy to help with that. To get started, please send me a direct message with your full name and address.

 

To send a "Direct Message" message:

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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