Purchasing an Internet Plan

Hello,

I am interested in purchasing an internet plan, but am met with a screen that says "We're sorry. Please contact us and one of our friendly and knowledgable representatives can help." Would I be able to be put in contact with a representative, so I can purchase something or know what is wrong with my platform? Thank you for your time.

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Oldest First

Selected Oldest First

EG

Expert

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119.3K Messages

4 hours ago

The concern is not "E-mail" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

XfinityAbby

Official Employee

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1.1K Messages

4 hours ago

Hello @user_bpnj80 we would be happy to help you get set up with a new internet plan.

Please send us a direct message with your full name and service address so that we can assist you further. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us:

Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message

For an example of how to send us a direct message, Check out this link
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

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Customer Service

user_bpnj80

Purchasing an Internet Plan

EG

XfinityAbby

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