New Poster
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1 Message
Purchases Expire?
I just realized a movie I bought via Xfinity Stream is no longer in my purchases section.
I bought it some time in September of 2019. Its been a while since I watched it, but I never thought it would be deleted.
I bought it some time in September of 2019. Its been a while since I watched it, but I never thought it would be deleted.
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Rustyben
Expert
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24K Messages
6 m ago
moved post to the customer service area of the forum.
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ComcastChe
Official Employee
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6.1K Messages
6 m ago
That is a great question, and thank you for posting, @ Pinhead961. I can understand why you'd be concerned. If you purchased the movie, it should still be available to you. We'll investigate to see what's going on. Have you swapped your DVR since the last time you have watched it? Have you transferred addresses since then?
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