Pinhead961's profile

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Sat, Dec 12, 2020 7:00 PM

Purchases Expire?

I just realized a movie I bought via Xfinity Stream is no longer in my purchases section.
I bought it some time in September of 2019. Its been a while since I watched it, but I never thought it would be deleted.





24.1K Messages

8 m ago

moved post to the customer service area of the forum.


Official Employee


6.1K Messages

7 m ago

That is a great question, and thank you for posting, @ Pinhead961. I can understand why you'd be concerned. If you purchased the movie, it should still be available to you. We'll investigate to see what's going on. Have you swapped your DVR since the last time you have watched it? Have you transferred addresses since then? 

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