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user_qeqt96
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Monday, June 15th, 2026 8:48 PM

Purchased Pro WiFi Extender but never received

Technician came to our house with the router, but without the pro WiFi extender which we’re already paying for. How can we get it? 

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13 hours ago

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EG

Expert

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118.5K Messages

13 hours ago

The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinityVictor

Official Employee

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2.3K Messages

13 hours ago

 

user_qeqt96 Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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