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Johnsonroda127
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5 Messages

Friday, October 31st, 2025

Purchase movies did not move over from employee account to new account.

I was a comcast employee for 16 years. And purchased well over a hundred movies in that span of time. I've recently stopped once my employee account ran out 3 months ago and then just today started a new account. All of my movies are not on my saved area of my cable box. If I log into the stream app and then it asks me which account I want to view the old one or the new one if I click the old one the movies are all there and I can watch them but I want them moved over to the new account so I can view them on television. I've talked to numerous people today and nobody can seem to help. 

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2 hours ago

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XfinityJustinC

Official Employee

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1.8K Messages

8 hours ago

Hello, @Johnsonroda127 thank you for reaching out over Xfinity Forums. You've contacted the right place and want to help ensure you're able to access your purchased content with the new account. When working with the previous support team, were they able to confirm if your Xfinity ID/Username had transferred from one account to the other? 

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Johnsonroda127

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5 Messages

They didn't say but I would assume it did because I used the same login and password. When I purchased the new subscription online I logged in with my old username and password. So it should be the same.

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7 hours ago

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XfinityAmandaB

Official Employee

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2.7K Messages

Johnsonroda127 

If they were linked that is great you would just need to make sure you old account is set as the default with you attempt to access your Xfinity stream app to look for your content. If you sign in to xfinity.com.

Click the Account icon in the top-right corner.

Select either "Billing" or "Account and Identity."

Click the Account icon again and choose "Switch account."

Select the account you want to access and click "Continue."

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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7 hours ago

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Johnsonroda127

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I can access the content on stream app.. The issue is I want to get all the purchases on the new account so I can view them on my TV with cable box. Can you move them over?

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7 hours ago

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Johnsonroda127

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When i was a tech i know we could do it, we used to just ask dispatch and they did it for us. But not sure how to request it...

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7 hours ago

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XfinityQuemekia

Official Employee

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679 Messages

@Johnsonroda127 If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon 

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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6 hours ago

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