Visitor
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4 Messages
Public WiFi hotspot not working
How do I report a public WiFi hotspot that has been down for a while? It still shows on the map as available. It also shows up under available WiFi networks on my device but won’t allow me to connect.
XfinityOrlandoM
Official Employee
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2.2K Messages
3 days ago
@user_hgd06y
Thanks for reaching out to us, the public Wi-Fi spots are controlled by Xfinity customers modems. So depending on that modem the customer could turn off their public Wi-Fi hotspot. Also depending on how close you are to that Wi-Fi hotspot will warrant if you have access, but the ultimate control of the public Wi-Fi comes from the customers modem that they have the access to turn them on and off.
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