user_6prl7t, Hi there! Thanks for reaching out and creating a post to DM us. Before sending us that direct message, would you mind providing some details of what's going on without including any personal information like your name, address, or account information publicly for security purposes so we can help?
XfinityGabriel
Official Employee
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2 months ago
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EG
Expert
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110.3K Messages
2 months ago
@user_6prl7t
Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored.
Please see this post about direct messaging the support team;
https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478
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