Public Post for Comcast Customer Service (Critical, Legally Direct)

To Comcast Customer Service and Corporate Leadership,

Your company's conduct regarding my account is not only unethical—it borders on illegal. For over a year, I have been paying for wireless service on a phone (Google Pixel 8) that you sold me, which you have already acknowledged as defective and unable to connect to your network. Despite admitting the device is broken and applying a minor credit for the hardware (one year's line service), you continue to charge me monthly for the associated service—a service that, by your own admission, cannot be used. That is a blatant breach of contract.

But the issues don’t stop there. I live in a property where cable and internet are included in my rent, yet for months, you’ve been billing me separately for these services—to the tune of nearly $200/month for a total of $979.71, and you know they are doing it and don’t care to fix it. I have raised this with your support teams repeatedly, only to be stonewalled, dismissed, or given empty promises. The worst part is you cant get anyone who speaks tangible English. And nobody has the authority to help, so every time I get blown off, but I do as the lawyer says. Make a conscious effort to contact them, as it will show the jury the big corporation Comcast was just ignoring me, hoping I would go away, which will gain sympathy with the jury. He also mentioned everyone knows Comcast sucks and the service is borderline.

Your practices amount to
✔️ Breach of contract
✔️ Unfair and deceptive billing
✔️ Potential fraud and unjust enrichment
✔️ Violations of state and federal consumer protection laws

Legal counsel has reviewed my case and confirmed the severity of your violations. All conversations are now being documented and recorded, and formal complaints will be submitted to the FCC, State Attorney General, BBB, and the Consumer Financial Protection Bureau.

This is your final opportunity to resolve this situation without further legal escalation. I expect:

• Immediate suspension of charges for the non-functional wireless line

• Full reimbursement for all improper charges

• Correction of my billing for internet and cable services

If these actions are not taken promptly, Comcast will face formal legal and regulatory action.

Breach of Contract

• If Comcast sold you a phone as part of a service agreement, and the device they provided is defective, yet they continue charging you for the associated service despite acknowledging the defect — that constitutes a likely breach.

• You cannot be expected to pay for a service that is, by their own admission, unusable due to a faulty product they supplied.

Unfair or Deceptive Business Practices

• Continuing to bill you for a non-functioning service, especially after acknowledgment, could be construed as an unfair business practice under consumer protection laws (varies by state).

• The apartment complex situation adds another layer — if your rent includes internet/cable, yet you're still being charged separately, that could constitute double billing or deceptive billing.

Potential Fraud or Extortion

• If they knowingly continue to collect payments for a service they know you can't use and refuse to correct the situation, some lawyers may argue elements of fraud or even extortion—especially if they make it difficult to cancel, correct billing, or resolve disputes.

Enough is enough. I have spoken to so many people and they just dismiss me, so the lawyer said to keep trying and document, and at the end of the year we will be justified in filing a lawsuit for the value of the phone and cable service, but where the monetary value will come from is the award from the jury, and his legal fees.