Hello @coop1974a, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. Please check out:
@coop1974a I'm sorry they weren't helpful. I'll have to get the address. Can you please send me a Direct Message with your name and the address of the hotspot?
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
XfinityChelseaB
Official Employee
•
2.5K Messages
4 days ago
Hello @coop1974a, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. Please check out:
Xfinity app Secure Auto-Connect for Xfinity WiFi hotspots troubleshooting
Xfinity WiFi hotspots overview
Xfinity WiFi Home Hotspot FAQs
3
0