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user_2aibbx
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Visitor

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2 Messages

Sunday, March 15th, 2026 9:36 PM

PS4 Disconnects Randomly

Been dealing with this for over 2 years since I've moved here, Xfinity's live agent chat is 0 help as always I have no interest in speaking with a robot for help on something and when I finally give in it just infinite loads (awesome). Even tried calling, and the robot wanted to text me a link on a guide for how to fix my WiFi issues when I kept saying "Speak to an agent". I'm lost, I just want help and I've been on and off dealing with this and don't even bother console gaming anymore since it never works. Can I PLEASE get a reply with some sort of help here??? Thanks.

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Updated 

6 hours ago

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XfinityAbel

Official Employee

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93 Messages

6 hours ago

Thanks for posting on our Xfinity Community Forums page, @user_2aibbx. I'd like to do everything I can to assist in troubleshooting your internet connectivity issues. Please send a direct message including your full name and service address, and we can get started anytime.

 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

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user_2aibbx

Visitor

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2 Messages

I am not seeing where "Direct Messaging" is, what website?

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6 hours ago

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XfinityAbel

Official Employee

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93 Messages

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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6 hours ago

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