Visitor

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2 Messages

10/24/2026 10:05 PM

Provisioning Member Owned Router with Residential Fiber EPON Service

I’m looking to switch my Xfinity EPON fiber service over to the new member-owned router option so I can connect my UniFi Cloud Gateway Fiber directly to the ONU instead of using the Xfinity gateway in bridge mode.

I chatted with support earlier, but they told me I could just plug my router directly into the ONU and it should work. I tried that, but my router isn’t getting a WAN IP.

From what I’ve read here, it sounds like there’s some provisioning that needs to happen on Xfinity’s end first.

Can someone help me get that switched over?

Thanks!

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Official Employee

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591 Messages

1 hour ago

 

user_2s79s6 Hi there.  Thank you so much for reaching out on our Xfinity Community Forum.  I'll be happy to assist.  Have you already removed the Xfinity Gateway from the account?

 

(edited)

Visitor

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2 Messages

Hello!  It's still attached, in bridge mode. 

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