Provisioning conflict and speed mismatch on Gigabit x2 plan (Mid-split)

user_ek0e2j, Hi there! Thanks for taking the time out of your Saturday to reach out and for your patience while waiting for a response. Great job outlining everything so clearly. I can definitely understand the importance of removing the inactive hardware and pushing the correct Next‑Gen config on our end so you can lock onto the enhanced upload mid‑split frequencies. You've reached the right support team over social media. We are a team of experts that specializes in resolving concerns such as this. To get started, please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.