Visitor

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1 Message

09/29/2026 8:54 PM

Provision ONT for customer router

Hi I live in a fiber deployment area and have Xfinity Fiber. I see posts saying that the ONT can be configured to go directly to my router. I wanted to know how I go about doing that. 

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Official Employee

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2K Messages

2 days ago

 

alarsen77 Thanks for creating a post. There are some steps we need to take to make sure the equipment coding is listed properly so your own router can be used. We can certainly help verify the account and assist further. Please send our team a direct message with your full name and address.

To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "Start new conversation" (pencil and paper) icon
  • Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

    How to: Direct messaging within the forum

 

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