Provision Modem for Upgraded Speed Plan

I have tested multiple times over the last 3 weeks at different times of day. I am connected via a hardwired ethernet connection using a current Dell XPS desktop. It appears Xfinity recognizes my modem and plan correctly. My test results vary but have never come close to the expected 1.2 G down or max of 35 G up.

@user_8671c1

Thank you for the update. Please confirm whether you’re testing directly through your Motorola modem or through a separate Wi-Fi router.

Current test using speedtest.net

I am using a Netgear RAXE300 router (always been very reluctant to connect to the internet thru a modem alone).

@user_8671c1

Thanks for clarifying. You need to bypass your Netgear router and plug the Ethernet cord from your computer or laptop directly into your Motorola modem, and then run the speed test as that would give you the most accurate speed test reading

Thanks for sharing, @user_8671c1. I had one of those amplifiers at my last home wit a MoCA amplifier/filter so understand what you are describing. I want to check further on the signal levels going to the modem and go from there. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
1.  Click "Sign In" if necessary.
2.  Click the "Direct Messaging" icon.
3.  Click the "Start new conversation" (pencil and paper) icon. 
4.  In the "To:" line, type "Xfinity Support".
5.  As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6.  An "Xfinity Support" graphic will replace the "To:" line.
7.  Type your message in the text area near the bottom of the window.
8.  Press Enter to send it.

You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1….