Frequent Visitor
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16 Messages
Provision Modem for Upgraded Speed Plan
In mid-July I upgraded my internet speed plan from the 300 Mbps to the 1.2 Gbps plan. Unfortunately I still seem to be capped at approx 350 Mbps down and 4 Mbps up. I have rebooted, power-cycled and even reset to factory defaults my MB8611 modem but no change. Of course I power-cycled my router each time as well. Please help me get the download and upload speeds I am now paying for.
EG
Expert
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119.9K Messages
3 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityOrlandoM
Official Employee
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3.6K Messages
3 days ago
@user_8671c1
Thanks for reaching out. I’m sorry for the inconvenience with your speed results not showing.
When running a speed test, are you testing directly through your Motorola modem using a hardwired Ethernet connection, or are you testing over Wi-Fi through your separate router?
(edited)
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