Visitor
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3 Messages
Property Owner's Lawn Service Cut the Line
We live on base and the lawn company cut our internet line. Apparently there was a two foot section near the box between the yards that was exposed above ground. I called Xfinity and they said they could not send a tech until June 18th. I work from home and this was unacceptable. I was able to connect the broken pieces with another coax cable to restore my internet temporarily so I can work. The problem now is that Xfinity keeps detecting that my network is working and they keep trying to cancel my appointment and even did once. How can I speak to someone who understands that this fix is temporary and needs to be properly repaired and buried?
EG
Expert
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110.8K Messages
3 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJohnG
Official Employee
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1.8K Messages
3 days ago
Thank you for reaching out here @user_tqwhq6. That is definitely an issue we can assist you with from here. Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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Again
Expert
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31.7K Messages
3 days ago
@user_tqwhq6 I have to say I'm impressed with your temporary "fix". However, I hope someone can come out sooner and really fix the cable for you.
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