Visitor
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1 Message
Property Damage/Wire sticking out of ground
Xfinity box caught fire on 9/15/2026 and burned completely down leaving all kind of exposed wires, ruining the back of our garage and pool pump. We have reached out multiple times to xfinity and no one has come to remove wires or offer to cover repair cost. There was no storm or anything that would have caused this. I would like to open a property damage claim.
XfinityBrianH
Official Employee
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2.6K Messages
4 days ago
Here are the detailed steps to direct message us:
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• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1….
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