@user_k4ickg I'm sorry to hear that this has been your experience. Have you reached out to report the damage? Typically, to report a damage you reach out and we will create a ticket for you. Can you please send us a direct message with your full name and service address? If you have a ticket already in the system you can share it as well. Thank you in advance.
To send a direct message:
1. Click "Sign In" if necessary. 2. Click the "Direct Messaging" icon. 3. Click the "Start new conversation" (pencil and paper) icon. 4. In the "To:" line, type "Xfinity Support". 5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 6. An "Xfinity Support" graphic will replace the "To:" line. 7. Type your message in the text area near the bottom of the window. 8. Press Enter to send it.
XfinityEva
Official Employee
•
2.5K Messages
16 hours ago
@user_k4ickg I'm sorry to hear that this has been your experience. Have you reached out to report the damage? Typically, to report a damage you reach out and we will create a ticket for you. Can you please send us a direct message with your full name and service address? If you have a ticket already in the system you can share it as well. Thank you in advance.
To send a direct message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
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