@user_k4ickg I'm sorry to hear that this has been your experience. Have you reached out to report the damage? Typically, to report a damage you reach out and we will create a ticket for you. Can you please send us a direct message with your full name and service address? If you have a ticket already in the system you can share it as well. Thank you in advance.
To send a direct message:
1. Click "Sign In" if necessary. 2. Click the "Direct Messaging" icon. 3. Click the "Start new conversation" (pencil and paper) icon. 4. In the "To:" line, type "Xfinity Support". 5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 6. An "Xfinity Support" graphic will replace the "To:" line. 7. Type your message in the text area near the bottom of the window. 8. Press Enter to send it.
Thank you, received. As part of the forums, we actively monitor posts so we can step in and assist when issues like this come up.
Please continue working with me via DM so we can get the right team involved and address this properly.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
This is not an instant message and our responses are more like an email. Please make sure to include your full name and details so that we can look up your account (through the direct message as requested)
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
once again Eva, I did DM like requested and it wasn’t until I published something online saying that your company did not get back to me like you promised that your company felt the need to respond.
XfinityEva
Official Employee
•
2.5K Messages
1 hour ago
@user_k4ickg I'm sorry to hear that this has been your experience. Have you reached out to report the damage? Typically, to report a damage you reach out and we will create a ticket for you. Can you please send us a direct message with your full name and service address? If you have a ticket already in the system you can share it as well. Thank you in advance.
To send a direct message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
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