Visitor
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2 Messages
Property Damage
To whom it may concern,
I am writing to report property damage related to Mastec contracted by Xfinity that occurred on 1/8/26 at my property.
The workers and machine utilized to tunnel wires across the street damaged my lawn as well as the flower bed surrounding the utility box. Multiple perennial plants were trampled and dug up and likely are dead. Potentially the equipment may have damaged the underground sprinkler system, which I will not find out until spring as the system is currently winterized.
I would appreciate your assistance in addressing this matter. Please let me know if you require any additional information or if there are specific steps I should follow.
Thank you for your attention to this issue.
XfinityAdrienne
Official Employee
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1.7K Messages
13 hours ago
Good Morning, @honestizzle! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with your location, and we would be more than happy to work through submitting a ticket for the claim. Can you please send us a DM to get started?
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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