Visitor
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1 Message
Property Damage
Xfinity damage our grass and road. We actually fixed the grass area, but the road now has a hump in it and is cracked. What is our next step? What do we do? (This is a private road owned by us.) An on scene employee who was out here advised someone would call us and it never happened.
XfinityThomasC
Official Employee
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2.9K Messages
4 hours ago
Hello, @user_4qwguo happy to submit a damage claim to get this resolved. Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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