Visitor
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1 Message
Property Damage
Xfinity came out to bury my cable line that ran from the pole in the front yard to my house. While doing so i suspect they hit / cut an irrigation line as one of my zones no longer works. It happens to be right in the area they trenched. As well as there is a cut piece of tubing now laying on my grass, that was not there prior. How can i address this issue / receive compensation to get this remedied?
EG
Expert
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114.9K Messages
2 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJustinC
Official Employee
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1.9K Messages
2 months ago
Hello, @user_ukjv50 thank you for creating a post here over Xfinity Forums. You've contacted the right place for assistance, I can get a damage claim ticket opened up for. I checked the report an issue site, and don't see a damage claim option there but if you ever need to report any lines that need to be address you can visit: https://www.xfinity.com/support/articles/report-an-issue
To open the damage claim I'll need to gather some information that we don't want in out public conversation. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
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