Visitor
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1 Message
Property Damage
I need to file a claim/ticket regarding damage. A line installer came out to dig and bury lines but punctured a water pipe on our property. Thanks
Visitor
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1 Message
I need to file a claim/ticket regarding damage. A line installer came out to dig and bury lines but punctured a water pipe on our property. Thanks
XfinityNatalie
Official Employee
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308 Messages
2 months ago
Greetings user_uw4kma! Thanks for posting on our XFINITY Community Forum. As a homeowner, I completely understand the urgency of ensuring this issue has been rectified. Rest assured, you have reached the right team to further research this matter. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon click the "New message" (pencil and paper) icon then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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