Visitor
•
1 Message
Property damage
Back in late fall, We had either Comcast or a third-party Company hired by Comcast Lines underground. With starting up at the sprinkler system, this spring I noticed that there is water that comes rising out of the ground In the direct path of where they Tunneled the lines when I turn on the irrigation system. Just wondering who I need to get in contact with to have this fixed
XfinityMatthew
Official Employee
•
101 Messages
9 days ago
Hello user_79yaul , We appreciate you reaching out to us. We can certainly get started on a damage claim to repair the sprinkler system if you believe that occurred during the line burial in the fall. In order to do so we will need to access the account. If you could send a direct message with your full name and address we can start the process for that claim for you.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
0
0